Tourism

Many partners in the domestic and global market of tourism and hospitality choose the trusted services of United Call Centers. Airline-logistics, help-desk, customer support, and online marketing are all delivered with maximised customer satisfaction and increase the recognition and reputation of our Partners. The customer-centric, helpful operators guarantee that the customers of our partners find quick and effective solutions. Our Partners choose the solutions of United Call Centers, since we have extensive experience in implementing bespoke contact centers. The ISO 9001:2008 quality management certificate guarantees, that our services are fully utilised, and conform to all requirements of the SSC industry. The infrastructurally and ergonomically exemplary call center enables that our services – delivered on behalf of our Partners – are contact centers available 24/7.

In addition to workforce lodging, travel management, customer support and logistics support, United Call Centers offers several services to its Partners. Call Center Outsourcing includes social media management, handling inbound and outbound calls, telesales, handling overflowing calls, customer satisfaction surveying, and appointment setting as well. We are flexible in preparing short-, mid-, and long-term campaigns which fit our partners’ requirements perfectly. Our technological and software infrastructure enables the implementation of omnichannel solutions. This means that it incorporates all communication channels – phone, email, social media etc. United Call Centers can handle all channels as a single point of contact. We enable customer experience maximising with innovative technologies, which in practice means the use of chatbots and intelligent pop-ups to help customers. Our clients are informed by daily, weekly, monthly, and quarterly business reviews and reports about the services’ status and development. Our aim is continual service improvement and the increase of added value during the service lifecycle.

In addition to tourism we have partners in several industries, who echo the expertise of United Call Centers. We provide trusted and effective services in the automotive, food and beverages, telecommunications, energy, oil industry, financial technology, and market research industries. Our experts working in flexible schedules provide complex, comprehensive services with confidence and exemplary attention based on their several years of customer service experience. This enables us, to increase our Partners’ competitiveness.