Implementation and Process Specialist

Implementation and Process Specialist

United Call Centers is a leader in providing multilingual call center services using an at-home workforce. We provide OmniChannel Front Office BPO services globally in a vast variety of languages and we are currently looking for talented individuals with experience in service implementation who will ensure our company adheres to legal standards and in-house policies.

Roles and Responsibilities:

  • Conduct periodic internal reviews or audits to ensure that compliance procedures are followed.
  • Participate in contract negotiations and ensure successful change management within the organization.
  • Develop plans and organize cross functional teams to implement customer programs as stated in proposals.
  • Maintain documentation of compliance activities, such as complaints received or investigation outcomes.
  • Develop and implement business solutions or operational processes.
  • Coordinate project plans, prioritize tasks and support other teams in identifying and troubleshooting technical problems that may affect the project timeline or budget.
  • Collaborate with human resources departments to ensure the implementation of consistent disciplinary action strategies in cases of compliance standard violations.
  • Provide employee training on compliance related topics, policies, or procedures.
  • Evaluate all business activities relating to compliance, including policies, investments, partnerships, etc.
  • Serve as a confidential point of contact for employees to communicate with management, seek clarification on issues or dilemmas, or report irregularities.
  • Prepare management reports regarding compliance operations and progress.
  • Customize implementation in order to meet client requirements.
  • Provide support to clients after the initial sale of the product/service.


  • At least 1 year of relevant experience (IT/Project Management/Compliance Management)
  • Excellent command of English
  • Ability to understand and apply project methodologies and risk management processes
  • Proficient with Microsoft Office Suite
  • Strong analytical, problem solving and organizational skills
  • Attention to detail
  • Ability to work in a team and individually as well
  • Customer-oriented attitude
  • Proactive, can-do attitude

What we offer:

  • Competitive package
  • Support of career ambitions and personal development
  • Stable, reliable corporate background, continually growing company
  • Professional challenges, responsible position
  • International environment
  • Youthful and dynamic team

Place of work:

  • Debrecen/Miskolc (HU)