United Call Centers is working with the Hungarian representatives of key players of the global automotive sector in areas such as outsourcing customer experience analytics, customer satisfaction surveying, and back-office functions. This includes appointment setting for the test drive of a newly purchased automobile, data maintenance, or handling overflowing, large volume inbound calls. Service and helpdesk delivery are among the exemplary call center solutions offered by United Call Centers. Our vision is to focus on providing added value to our partners which are guaranteed by our company’s commitment to developing quality solutions for our clients and employees alike. Our professionals working in flexible working hours deliver complex, in-depth solutions with confidence underpinned by a firm background knowledge having spent several years in customer service.
Our partners include some of the most prestigious automobile manufacturers, distributors, and maintenance service providers present in Hungary. Our partners do unequivocally echo the expertise and dedication of United Call Centers during the seamless outsourcing and service transition process. As a company compliant with the Shared Service Center (SSC) industry’s foundational certifications such as ISO 9001:2008, our aim is to increase our clients’ effectiveness, enable them to be competitive in their respective industry and provide consistently high levels of customer satisfaction by delivering services on their behalf. Our company provides all human capital and technological resources as a single point of contact in order to deliver these services from our ergonomically and infrastructurally exemplary contact center unit.
In addition to customer support, United Call Centers has expertise in several key areas of contact center solutions demanding best practices and professional knowledge. Not only service and helpdesk delivery, but also telemarketing services are on the list of our solutions. Telesales, inbound and outbound telemarketing services, market research and lead generation can all serve to enhance our partners’ brand recognition. The number of our solutions pertaining to this field of call center services are constantly expanding, and product sales, lead generation for conferences and events, appointment setting and customer satisfaction surveys are all available. Moreover, United Call Centers is ready to implement new, flexible services which result in innovative solutions perfectly fitting our clients’ requirements.